At Dehati Mart, we strive to ensure our customers are satisfied with every purchase. If you’re not completely satisfied, we offer a straightforward cancellation and returns process to help resolve your concerns quickly.

1. Order Cancellation

1.1 Cancellation Before Dispatch

• You can cancel your order anytime before it has been dispatched.
• To cancel, go to “My Orders” in your account or contact our customer support team at [Customer Support Contact Information].
• Refund: Once canceled, we will initiate a refund to your original payment method within [7-10 business days].

1.2 Cancellation After Dispatch

• If the order has already been dispatched, cancellation may not be possible. However, you can initiate a return after receiving the product (see Return Policy below).
• Perishable goods (e.g., fresh vegetables) cannot be canceled or returned after dispatch due to their nature.

2. Return Policy

2.1 Eligibility for Return

• Returns are accepted for damaged, incorrect, or defective items. If you receive a damaged product, please contact us within 24 hours of delivery.
• For perishable goods (e.g., fresh produce), please inspect items upon delivery and contact us immediately if you find any issues.
• Items should be returned in their original packaging.

2.2 Non-Returnable Items

• Certain items cannot be returned, including:
  • Perishable products after they’ve been accepted by the customer.
  • Products not in their original condition or packaging.
  • Items that have been used or altered.

2.3 Return Process

• To request a return, please contact our customer support team at [Customer Support Contact Information] or initiate a return request through “My Orders” in your account.
• Once your request is approved, our team will arrange for the product pickup or provide instructions for return shipping.

2.4 Refunds for Returns

• Upon receiving and inspecting your return, we will notify you about the status of your refund.

• Refund Process: Approved refunds will be processed to your original payment method within [7-10 business days].

3. Exchange Policy

• Exchanges are available for incorrect or defective items only. Please contact us at [Customer Support Contact Information] to arrange an exchange within 24 hours of receiving your order.
• Exchanges are subject to product availability and will be processed promptly once the return is received.

4. Important Information

• Timeframe: All cancellations and returns must be initiated within [24 hours for perishable items, and 7 days for other items] after delivery.
• Refund Duration: Refund processing times may vary depending on your payment provider.
• Contact Information: For any questions, please contact our support team via phone at [Phone Number] or email at [Email Address].

5. Customer Support

For any additional questions about cancellations, returns, or exchanges, feel free to contact our customer support team. We’re here to help make your shopping experience with Dehati Mart seamless and enjoyable.

Contact Us:
[Laxman Nagar Gumla, Jharkhand]
[+91 6205460858]
[support@dehatimart.com]