1. Fresh Vegetables & Grocery Products
Dehati Mart par hum koshish karte hain ki har customer ko fresh, quality aur properly packed products mile.
Fresh vegetables, fruits, grocery aur other perishable products ke liye normal return facility available nahi hai.
Agar customer ko wrong, damaged, spoiled ya missing product receive hota hai to customer delivery receive karne ke baad preferably 2 hours ke andar Dehati Mart ko inform kare.
2. Damaged or Spoiled Products
Agar product delivery ke time damaged, spoiled ya unusable condition me receive hota hai, to customer ko:
- Product ki clear photo/video leni hogi.
- Order ID provide karni hogi.
- Dehati Mart support team ko complaint submit karni hogi.
Verification ke baad replacement ya applicable refund provide kiya ja sakta hai.
3. Wrong or Missing Product
Agar customer ko ordered product ke badle koi doosra product milta hai ya koi item missing hai, to customer ko Order ID ke saath Dehati Mart ko inform karna hoga.
Verification ke baad wrong product ke liye replacement/refund ya missing product ke liye applicable refund/replacement provide kiya ja sakta hai.
4. Non-Perishable Products
Non-perishable grocery products ka return product ki condition aur category ke according consider kiya ja sakta hai.
Product unused, unopened aur original packaging me hona chahiye.
Return approval Dehati Mart ki verification ke baad hi applicable hoga.
5. Order Cancellation
Order dispatch hone se pehle cancellation request accept ki ja sakti hai.
Dispatch/delivery process start hone ke baad cancellation request accept karna possible nahi ho sakta.
Perishable products ke orders ke liye additional cancellation restrictions apply ho sakti hain.
6. Refund
Approved refund original payment method ya applicable alternative method ke through process kiya jayega.
Refund amount verification ke baad determine kiya jayega.
Bank ya payment gateway processing ke according refund account me reflect hone me additional time lag sakta hai.
7. Delivery Charges
Agar refund product-related issue ke karan approved hota hai, to applicable delivery charges ka treatment case ke circumstances ke according decide kiya jayega.
Customer ki personal preference ya change of mind ki wajah se return/cancellation hone par delivery charges refundable nahi ho sakte.
8. Change of Mind
Fresh/perishable products ke case me sirf customer ka mind change hone, product pasand na aane ya order ke baad requirement change hone ke basis par return/refund generally available nahi hoga.
9. Refund Not Applicable
Refund/replacement generally applicable nahi hoga agar:
- Product customer ke improper storage ke karan damaged hua ho.
- Product use/open karne ke baad issue report kiya gaya ho aur issue delivery ke time present na ho.
- Customer ne incorrect delivery details provide ki ho.
- Customer ne delivery receive karne se bina valid reason ke refuse kiya ho.
- Complaint verification ke liye required information/photo/video provide nahi ki gayi ho.
10. Order Verification
Dehati Mart har return/refund request ko order details, product condition, delivery information aur available evidence ke basis par verify karega.
Verification ke baad replacement, refund ya rejection ka decision communicate kiya jayega.
11. Contact Us
Return, replacement ya refund ke liye customer apni Order ID ke saath Dehati Mart customer support se contact kar sakta hai.